Label Grand d.o.o. for services
Zagreb, Jurja Žerjavića Street 7/2
MBS: 080458283
OIB (Tax ID): 64613088550
IBAN: HR5123600001101967079; SWIFT: ZABAHR2X at Zagrebačka banka d.d.
Registered at the Commercial Court in Zagreb
Share capital: 34,348.66 euros
Email: [email protected]
Contact number: +385 99 2654 793

GENERAL TERMS AND CONDITIONS AND USE OF THE WEB SHOP
Label Grand d.o.o.

General Provisions

These General Terms and Conditions have been prepared to enable customers to familiarize themselves with the general terms and conditions before concluding a contract. For this purpose, they are publicly published on the website in accordance with the applicable regulations governing online commerce, especially the applicable Consumer Protection Act, Obligations Act, Electronic Commerce Act, Alternative Dispute Resolution in Consumer Matters Act, Electronic Communications Act, Trade Act, and GDPR.

Label Grand d.o.o., through its website nesputanavina.hr, provides the service of selling wines from its online wine shop and organizes their delivery.

The service mentioned in the previous article through the website nesputanavina.hr is provided by the company Label Grand d.o.o., based in Zagreb, Jurja Žerjavića Street 7/2, with the email address [email protected], registered in the court register of the Commercial Court in Zagreb, company registration number MBS: 080458283, and VAT ID (OIB): 64613088550.

The conclusion of the sales contract through the website nesputanavina.hr is governed in accordance with legal provisions, taking into particular account the principles and provisions of European Union directives and regulations, and represents the conclusion of a distance contract. Means of remote communication include all means that can be used to conclude a contract at a distance without the simultaneous physical presence of the trader and the consumer, such as the internet and electronic mail.

These Terms also constitute a pre-contractual notice in accordance with Article. 60. – 86. These Terms constitute a pre-contractual notice pursuant to the Consumer Protection Act and apply to users of the online sales on the nesputanavina.hr website. A user is any person who uses the nesputanavina.hr website for the purpose of purchasing wines advertised there or obtaining information about a particular product.

Pre-contractual information

In accordance with Article 57 of the Consumer Protection Act, the Seller hereby informs the buyer clearly and understandably about the following through these terms and other content on the nesputanavina.hr website:
the main characteristics of the goods or services, to the extent appropriate considering the goods or services and the medium used to transmit the information, its name and registered office, telephone number, and, if applicable, email address, geographical address of the place of business where the consumer can direct complaints, the retail price of the goods or services, and if the nature of the goods or services does not allow the price to be calculated in advance, the method of calculating the price, and, if applicable, other costs of transport, delivery, or postal services, or that such costs may be charged if they cannot be reasonably calculated in advance, the costs of using means of remote communication for concluding the contract if these costs are not charged at the basic rate, terms of payment, terms of delivery of the goods or provision of the service, time of delivery of the goods or provision of the service, and if applicable, the procedure for handling consumer complaints by the seller, terms, deadlines and procedure for exercising the right to unilateral withdrawal from the contract, in cases where this right exists, that the consumer is obliged to bear the costs of returning the goods if they exercise their right to unilateral withdrawal from the contract under Article 72 of the Consumer Protection Act, or about the costs of returning the goods in cases where goods cannot be returned by mail in the usual manner due to their nature, that if the consumer exercises their right to unilateral withdrawal from the contract under Article 72 of the Consumer Protection Act after submitting a request pursuant to Article 64 or Article 70 of the same Act, the consumer will be obliged to pay the seller a reasonable portion of the price pursuant to Article 77, paragraph 7 of the same Act, that the consumer cannot exercise the right to unilateral withdrawal from the contract under Article 72 of the Consumer Protection Act in cases where this right is excluded pursuant to Article 79 of the same Act, or the conditions under which the consumer loses the right to unilateral withdrawal from the contract, the existence of liability for material defects, services or assistance offered to the consumer after the sale and conditions for using such services or assistance if provided by the seller, as well as any warranties issued with the goods or services, the existence of appropriate rules of conduct by the seller as defined by Article 5, point 18 of this Consumer Protection Act, the duration of the contract if concluded for a fixed term, or the conditions of termination or cancellation of a contract concluded for an indefinite term or automatically renewed, the minimum period during which the consumer is bound by the contract if applicable, any deposit or other financial security the consumer is required to pay or provide at the seller’s request, as well as the conditions of payment of such deposit or obtaining other financial security if applicable, the functionality of digital content including necessary technical protection measures for such content if applicable, interoperability of digital content with computer or software known or reasonably expected by the seller, mechanisms for out-of-court dispute resolution or compensation schemes, and how the consumer can use them.

Legal entities as Buyers are subject to the provisions of the Obligations Act and the Electronic Commerce Act, and the Consumer Protection Act does not apply to them.

Users of the nesputanavina.hr website are required to provide accurate, valid, and complete personal information when filling out the registration form. The Seller is not responsible for any defects or errors that may occur due to the User failing to provide accurate, valid, and complete personal information when filling out the registration form.

The Seller is authorized, without prior notice, to change the content of these Terms of Use, the product assortment, their prices, other information related to online purchases, as well as any other content, which is why it is recommended to review the website content each time you visit. Failure to do so releases the Seller from any liability. These changes take effect on the day they are published on the website.

Legal age

The Buyer must be of legal age and fully capable of conducting business. The Seller assumes no responsibility for any actions contrary to this provision.

Responsibility of Label Grand d.o.o. WEB SHOPA

The User accepts these General Terms and Conditions of Business and Use as well as the Privacy Policy of Label Grand d.o.o. web shop during the registration process on the Label Grand d.o.o. web shop electronically, which is a prerequisite for purchase. At that time, the User voluntarily provides personal data based on which Label Grand d.o.o. will act in accordance with the Privacy Policy published on the website.
Label Grand d.o.o. advises the User to read these General Terms and Conditions of Business as well as the Privacy Policy, as these rules will apply to the use of the services of the Label Grand d.o.o. web shop and in the case of any disputes.

Registered Users and Guest Users

Users of the services provided by the Label Grand d.o.o. web shop include both registered users and guest users who have placed an order through the nesputanavina.hr web shop. Registered users are those who provide their personal information during registration in order to log in and enjoy special benefits during purchase and faster processing of wine orders. Guest users are those who provide only the necessary personal information for a one-time purchase and delivery. Both groups of users have the option to subscribe to the newsletter.

Label Grand d.o.o. is not responsible for any temporary unavailability of the nesputanavina.hr website or any of its platforms, nor for partial or complete interruptions or malfunctions.

The nesputanavina.hr website may be temporarily unavailable or accessible with limited functionality as a result of regular system maintenance, system upgrades, or force majeure events.

Label Grand d.o.o. is not responsible for technical issues that may cause delays and/or incorrect processing of electronic data. For all matters not regulated by the General Terms of Use, the Label Grand d.o.o. webshop applies the positive legislation of the Republic of Croatia, as well as other relevant international regulations.

Product Information

The photos of the wines displayed on the nesputanavina.hr website are for informational purposes only and may not always exactly match the actual appearance and content of the wines. This particularly applies to possible differences in label design, bottle type, cork type, indicated vintage, and similar details.

In the event of a discrepancy between the wine shown in the photograph and the wine delivered, this shall not be considered a defect and therefore does not constitute grounds for returning the wine.

Authorizations and Limitations of Liability of Label Grand d.o.o. WEB SHOP

By registering as a user or checking out as a guest, users agree to the application of these General Terms and Conditions of Business.

Label Grand d.o.o. web shop reserves the right to modify the offer text, product prices, product images, or any other material on the Label Grand d.o.o. web shop at any time without prior notice.

On account of the changes, the user cannot assert any rights or make any claims against Label Grand d.o.o. due to the modification of any part of the content on the Label Grand d.o.o. web shop.

Label Grand d.o.o. web shop also reserves the right, without prior notice or explanation, to rename, split, merge, delete, restore, or otherwise modify any offered category, as well as to move existing offers from one relevant category to another.

Label Grand d.o.o. reserves the right to delete such offers without prior notice.

Occasional discrepancies may occur between the displayed wine availability on the WEB SHOP and the actual stock status, in which case Label Grand d.o.o. will contact the user as soon as possible to adjust the order.

Contract Conclusion

Online purchases can be made by registering as a user or by logging in as a guest and filling in the requested information. When completing the registration or login form, the user is obligated to provide accurate, valid, and complete information.

The user is authorized to choose the option to receive information from the Seller about new products, promotions, and similar updates (newsletter subscription).

Before submitting the order, it is necessary to check the box “I agree to the Terms and Conditions.”

Acceptance of the product order depends on availability. Accordingly, the Seller reserves the right, in case of difficulties related to product delivery or lack of stock, to offer you a replacement product of the same or higher quality and value. If you do not wish to accept the replacement product, we will refund the amount paid.

After completing the card payment, the user will receive an order confirmation at their email address.

In most cases, order processing will take one business day from the moment the order confirmation is received by the user via email, except in exceptional situations when the order will be processed within two business days.

The order will usually be delivered within three business days from the order processing, and exceptionally up to 7 business days, except for delivery to remote locations (e.g., islands) and during peak tourist seasons or holidays (especially around Christmas and Easter).

Orders are not processed on Saturdays, Sundays, and public holidays; they will be processed on the next business day.
If the user does not receive an order confirmation within 2 business days of placing the order, they can check the status by emailing [email protected].

During order processing, it may be determined that the quantity shown on the website does not correspond to the actual stock available at the time of purchase, which may result in the inability to fully fulfill the order. In such cases, the user will be contacted immediately and offered the option of a partial refund or modification of the order according to the available products in stock.

Price and Payment

Cijene vina na web shopu su maloprodajne te je u istima sadržan pripadajući PDV i povratna naknada u iznosu od 0,10 EUR. U cijenu nisu uključeni troškovi dostave.

Before payment, the user will see the total amount to be charged after order processing (price of the wine + delivery costs), depending on the chosen payment method and delivery fees.

Delivery costs also include the applicable VAT.

Prices and purchase conditions may differ between the wine shop and the Label Grand d.o.o. WEB SHOP.

The Seller is authorized to change wine prices without prior notice. Additionally, the Seller is authorized, without prior notice, to set a price lower than the regular price for individual wines, groups of wines, and/or all wines, as well as for certain payment methods, which includes, among other things, promotional sales, clearance sales, seasonal discounts, or similar.

The price of the wine is the price listed at any given time on the website, except in the case of an obvious error. In the event of an obvious mistake in the price of an ordered wine, the buyer will be notified as soon as possible and given the option to confirm the order at the correct price or cancel the order. If the buyer cannot be contacted, the order will be considered canceled, and all paid amounts will be fully refunded.

When ordering wine and making a payment, card payment is applied.

Payment by credit cards

Payment by credit cards is possible as a one-time payment (Visa, Maestro, and Mastercard cards). When placing an order, the User selects the type of credit card used for payment and enters the required information. After confirming the purchase, an order confirmation will be sent to the buyer’s email address.

The website nesputanavina.hr uses the Monri WSPay system for online payments.

Monri WSPay is a secure online payment system, enabling real-time payments with credit and debit cards as well as other payment methods. Monri WSPay ensures both the customer and merchant secure entry and transmission of card data, as confirmed by the PCI DSS certification held by this system. Monri WSPay uses a 256-bit SSL encryption certificate and the TLS 1.2 cryptographic protocol as the highest levels of protection for data entry and transmission.

Delivery

The delivery of wine to the customer is carried out by the delivery service chosen by Label Grand d.o.o.
The customer bears the delivery costs of the ordered products. Delivery costs are automatically generated in the electronic order form after the customer confirms the order on the Label Grand d.o.o. web shop with delivery, according to the delivery service prices based on the quantity of bottles, number of packages, and destination. Afterward, the customer receives a notification with a separately stated total price of the ordered wines and delivery costs.

Delivery for all shipments within the territory of the Republic of Croatia is free for orders over the amount of 100.00 EUR (including VAT).

The buyer accepts the delivery costs by making the payment and cannot request a lower shipping cost based on their own measurements (weighing) of the shipment.

All products are packed and protected according to the delivery service’s rules, all to ensure the correct package and products are delivered. For verification of the package and product accuracy, the buyer is obliged to open the shipment in front of the delivery person and compare the delivered products with the invoice, and if the order is incomplete, incorrect, or damaged, immediately report it to the delivery person.

Upon receiving the shipment, the buyer acknowledges and signs the delivery note. By signing the delivery note, the buyer confirms that the shipment has been delivered in an undamaged condition and that the quantity and quality correspond to the products on the invoice. After this, the delivery service and the Seller are released from any further liability.

Ordered products are delivered up to the first obstacle, i.e., to the doorstep, exclusively on the ground floor of the building. It is not possible to carry the products inside the premises. If the delivery is to a residential building, the delivery person is not obligated to carry the shipment to the floor where the buyer lives, but only to the entrance of the residential building.

In the event that the buyer refuses to accept the ordered and paid wines without a valid reason, the Seller has the right to charge the buyer for the reimbursement of additional costs related to the return of the wines.

Uncollected packages will not be stored by the Seller for the buyer, and the contract will be considered terminated upon non-collection. The amount paid for the wines will be refunded to the buyer, reduced by the return shipping costs.

When ordering wine, the buyer may also choose the “personal pickup” option, in which case no delivery costs apply. The ordered wines can be personally collected at the Nesputana vina wine shop located at Jurja Žerjavića 7/2, Zagreb, or at the seller’s warehouse at Time Shuttle Mreža d.o.o., Kovinska ulica 4a, Zagreb.

Complaints and Filing Grievances

The Seller is liable for material defects of the products in accordance with the applicable regulations. When the Buyer is a legal entity, the rules on material defects prescribed by the Civil Obligations Act shall apply, and the provisions of this section shall not apply to such a Buyer.

In accordance with the Consumer Protection Act, the buyer has the right to file a complaint. A complaint is considered valid if it meets the conditions for complaints as set out by the Civil Obligations Act and the Consumer Protection Act. The buyer is obligated to return the product to the seller within the agreed timeframe and to the agreed address. The seller is obligated, within 14 days of receiving a valid complaint, to either replace the wine or refund the full amount paid.

Given the specific nature of the product, complaints regarding damage must be submitted by the User immediately upon delivery, in accordance with the previously stated delivery conditions.

All potential complaints and grievances must be submitted by the Buyer in writing by post or email to the contact details and address listed under Contact, to which the Seller will respond as soon as possible.

If the Buyer believes that their rights have been violated, they may submit a complaint via email in order to seek an out-of-court settlement. In the event of a dispute, the Seller and the Buyer shall attempt to resolve the matter amicably. If a mutual agreement cannot be reached, they agree to the jurisdiction of the competent court in the Republic of Croatia, with Croatian law applying. Other mechanisms for out-of-court resolution of consumer disputes may also be used through alternative dispute resolution centers that operate within their competence.

EU disputes related to online purchases can be resolved through the European Commission’s ODR platform. The Consumer Online Dispute Resolution platform can be accessed by the Buyer via the link: https://webgate.ec.europa.eu/odr/main/index.cfmevent=main.home.show&lng=HR.

Right to unilateral withdrawal

The Buyer has the right to unilaterally terminate the contract within 14 (fourteen) days from the day of delivery of the product purchased remotely, without giving any reason.

The Buyer does not have the right to unilaterally withdraw from the Contract if they are:
– the contract for services has been fully performed by the trader, and the performance began with the consumer’s explicit prior consent and their acknowledgment that they will lose the right to unilaterally withdraw from the contract under this section if the service is fully performed
– the subject of the contract is goods or services whose price depends on changes in the financial market beyond the control of the trader, which may occur during the consumer’s right to unilaterally withdraw from the contract
– the subject of the contract is goods made according to the consumer’s specifications or clearly personalized for the consumer
– the subject of the contract is perishable goods or goods with a short expiration date
– the subject of the contract is sealed goods that are not suitable for return due to health or hygiene reasons if they were unsealed after delivery
– the subject of the contract is goods that, by their nature, after delivery, are inseparably mixed with other items
– the subject of the contract is the delivery of alcoholic beverages whose price was agreed upon at the time of contract conclusion, but delivery can only take place after 30 days, if the price depends on market changes beyond the trader’s control

To exercise the right to unilateral termination of the Contract, the User must notify the Seller of their decision to terminate the Contract before the deadline expires. The Buyer can inform the Seller of their decision to unilaterally terminate the contract before the deadline by an unequivocal statement including their full name, address, phone number, fax number, or email address. The Buyer may also use the attached sample form for unilateral contract termination. The User can send the statement via email, which must include: invoice number, invoice date, full name, address, phone number, or email address.

You can find the standard withdrawal form HERE.

The Seller will promptly send a confirmation of receipt of the notice of unilateral contract withdrawal via email.

If the Buyer unilaterally terminates the Contract, a refund of the amount paid, including any delivery costs, if applicable, will be made without delay and no later than 14 (fourteen) days from the day the Seller receives the Buyer’s decision to unilaterally terminate the Contract, unless the Buyer has chosen a different delivery method other than the cheapest standard delivery offered. The refund will be made using the same payment method the Buyer used. If the Buyer agrees to a different refund method, they will not bear any costs related to the refund. The Seller may only issue the refund after the goods have been returned or after receiving proof that the goods have been sent back.

The refund process is as follows: after receiving the email, the Seller will provide the address to which the package should be sent. Once the package arrives at the specified location, the Seller will issue the refund. The Buyer is obligated to send the goods to the given address without undue delay, and in any case no later than 14 (fourteen) days from the day the Buyer communicated their decision to unilaterally terminate the Contract to the Seller.

The direct costs of returning the goods shall be borne by the buyer.

The buyer is responsible for any reduction in the value of the goods resulting from handling the goods.

Registration

Label Grand d.o.o. is committed to protecting the personal data of Users by collecting only the necessary basic information about customers/users required to fulfill its obligations; informing customers about how their collected data is used; regularly providing users with the option to choose how their data is used, including the possibility to decide whether or not their name is removed from lists used for marketing campaigns. All user data is securely stored and accessible only to employees who need the data to perform their job. All employees of Label Grand d.o.o. and business partners are responsible for respecting privacy protection principles.

The User must first complete the registration form and register either as a registered user or as a guest. During registration, the User is asked to provide contact information (such as name and email address). This information is used to contact the user when responding to questions submitted on our website. Additionally, the data ensures the user’s privacy when managing or modifying their information. If the user’s personal data changes or if the user no longer wishes to use the service, it is possible to correct, update, or delete the user data we hold. The user can do this via the “My Profile” page on the website or by sending an email to the address provided under the Contact section on this site.

Privacy Policy

Label Grand d.o.o. in its business operations complies with all relevant legal provisions and operates in accordance with the General Data Protection Regulation (hereinafter referred to as the Regulation), taking all necessary technical and organizational measures according to best practices to protect and secure the processed personal data.
Users, by registering on the nesputanavina.hr web shop or by purchasing as a registered user or guest, give their consent for us to process their personal data provided in the registration form, as well as data about orders and payments, for the purpose of executing the sale and delivery. The purpose and method of processing your personal data largely depend on the type of business relationship based on which we collect your personal data. In our operations, we adhere to the fundamental principles of personal data protection, meaning that we process data lawfully, transparently, and fairly.
When processing your personal data, we follow the principles of accuracy, reliability, confidentiality, and integrity. Access to your personal data is available only to authorized employees of Label Grand d.o.o. and our business service partners. Label Grand d.o.o. processes personal data when legally required to store personal data by law.
Data collection for a specific, explicit, and legitimate purpose will be limited to the necessary scope to fulfill that purpose and processed in a manner consistent with that purpose. Collected data will be retained only as long as necessary considering the purpose or the retention period prescribed by applicable laws.
Label Grand d.o.o. does not transfer your personal data to third countries. If such a transfer is necessary, Label Grand d.o.o. will notify you accordingly, and the transfer will be performed only in compliance with applicable regulations.
As part of regular business or contractual relations with customers and suppliers, we primarily process data such as: name, surname, telephone number, e-mail address, address, etc. If necessary for our business activities not related to a specific contractual or business relationship, data are collected from public sources (Court Register, FINA) or legitimately provided to us by other contractual partners or third parties.
Label Grand d.o.o. processes personal data in accordance with all the rights granted to data subjects by the Regulation, including in particular: the right to be informed – Label Grand d.o.o. will provide you with its identity and contact details, the purpose and legal basis for processing, details about legitimate interests of Label Grand d.o.o., details on any intended transfer to a third party, data retention periods, and your rights to access, rectification, erasure, restriction of processing, objection, and more. Right of Access to Information – The data subject has the right to request from Label Grand d.o.o. confirmation of whether or not personal data relating to them is being processed; the right to access their personal data and information, including details about the processed personal data, the purpose of processing, retention periods, data transfers to third countries, and more.
Right to Rectification – If the user’s personal data is inaccurate, the data subject has the right to request correction of the data. Considering the purposes of processing, if the personal data is incomplete, the data subject has the right to complete the personal data, including by providing supplementary information.
Right to Erasure (Right to be Forgotten) – The data subject has the right to have their personal data deleted without undue delay by Label Grand d.o.o. if there is no legal basis for processing the data.
Right to Restriction of Processing – The user has the right to request that processing be restricted, except for storage and some other specific processing.
Right to Data Portability – The data subject has the right to receive the personal data they previously provided to Label Grand d.o.o. in a machine-readable format and to transfer that data to another data controller without hindrance from Label Grand d.o.o., when processing is carried out by automated means and the data subject has consented to the processing or the processing is necessary for a contract between the data subject and the data controller.
Right to Object to Processing – The user has the right to object to the processing of their personal data, and Label Grand d.o.o. must cease processing unless it can demonstrate compelling legitimate grounds that override the interests of the data subject or for compliance with legal obligations.
Any objection to data processing must be submitted in writing to Label Grand d.o.o.’s address or sent by email to: [email protected]. Label Grand d.o.o. may request additional information necessary to verify the identity of the data subject.

COOKIE POLICY

Our cookie policy explains what cookies are, how we use them, the choices you have regarding cookies, and where you can find more information about them. By using this website, you agree to the use of cookies.

What are cookies?

A cookie is a piece of information stored on your computer by the website you visit. Cookies typically save your preferences and settings for the website, such as your preferred language or address. Later, when you revisit the same website, your browser sends back the cookies that belong to that site. This allows the website to display information tailored to your needs.
Cookies can store a wide range of information, including personal details (such as your name or email address). However, this information can only be stored if you allow it—websites cannot access information you haven’t provided or access other files on your computer. The default actions of storing and sending cookies are not visible to you. Nevertheless, you can change your browser settings to choose whether to accept or reject cookie storage requests, delete stored cookies automatically when you close your browser, and more.

What cookies are we using and why?

Temporary cookies or session cookies are deleted from your computer when you close your web browser. Websites use them to store temporary data, such as items in a shopping cart. We use session cookies to enable access to content.
Persistent cookies remain on your computer after you close your browser. Websites use them to store information like your login name and password so you don’t have to log in every time you visit a site. Persistent cookies can stay on your computer for days, months, or even years. We use persistent cookies to better understand user habits so we can improve the website based on your preferences. This information is anonymous — we do not see individual user data.

List of cookies

Google Analytics – We use these cookies to collect information about how visitors use our website. This information helps us create reports and improve the site. The cookies collect data anonymously, including the number of visitors, where visitors come from, and which individual pages they visit. If you do not allow these cookies, your visit will not be included in our statistics. Your choices regarding cookies
By disabling cookies, you choose not to allow cookies to be stored on your computer. Cookie settings can be controlled and configured in your internet browser. For information about cookie settings, please select the internet browser you use.

• Chrome
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Please note that even if you block cookies, you can still browse this website, but some features may not be available to you. If you want to learn more about cookies, including how they are set and how you can manage or disable them, please visit www.allaboutcookies.org or www.youronlinechoices.eu. If you want to disable tracking via Google Analytics on all websites, please visit the following webpage: http://tools.google.com/dlpage/gaoptout. Changes to Our Cookie Policy
Any future changes to our cookie policy will be posted on this page. Please visit this page periodically to stay informed about any possible changes to our cookie policy. The latest update was made on November 6, 2024.

Contact

All questions, comments, and requests related to this cookie policy are welcome and can be sent to the email: [email protected]